DMCA and Copyright Policy

Transloadit-II GmbH (“Transloadit”) respects the rights of copyright owners and expects its customers to do the same. Our Terms of Service do not allow Transloadit to be used for copyright violations. This page explains how to tell us about infringing material under the U.S. Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, and what happens next.

On this page:

What we host and what we don’t
Submitting a DMCA notice
What happens after a valid notice
Submitting a counter-notice
Repeat infringers
Reports of illegal content in the European Union
Our copyright contact

What we host and what we don’t

Transloadit is a file processing service. Our customers upload, import, transform and export files through their own accounts, and they are responsible for those files, including the uploads made by the users of their apps. How we can act on a notice depends on where the material lives:

Smart CDN. The *.edgly.net and *.tlcdn.com domains belong to Transloadit. A Smart CDN URL can serve a file from Transloadit Storage or fetch one from storage that the customer connected. It can process the file and cache the result at the edge. When action is needed on a Smart CDN report, we may suspend delivery for the affected workspace. This can affect other files in that workspace. Copies already cached by our delivery providers or a viewer’s browser can remain available until they expire. Suspending delivery does not delete the original file, whether it is in Transloadit Storage or in the customer’s own storage, so we also forward the notice to the customer.
Customer storage. Files that a customer exports to their own storage, such as their own Amazon S3, Google Cloud Storage or Azure bucket or their own servers, are hosted by the customer or by their storage provider, not by Transloadit. Where we can identify the customer that exported the file, we forward the notice to them. To have the file removed at its source, please also contact the storage provider that hosts it.
Temporary result URLs. URLs on tmp-*.transloadit.net hold processed files temporarily so customers can collect them, then expire automatically. Please include the exact temporary URL in your report. We review the report and may suspend the affected workspace to prevent further processing; this does not itself remove files already stored.

Submitting a DMCA notice

If you believe that material processed or delivered by Transloadit infringes your copyright, send a written notice by email or post to Our copyright contact. Under 17 U.S.C. § 512(c)(3), the notice must include:

A physical or electronic signature of the copyright owner or of a person authorized to act on their behalf.
Identification of the copyrighted work you claim is infringed, or, if a single notice covers multiple works, a representative list of those works.
Identification of the material you claim is infringing and that should be removed or disabled, with enough information for us to locate it. The full URL of each file, such as https://example.edgly.net/… or https://example.tlcdn.com/…, is the most useful. Please send only the URLs, not copies of the material itself.
Contact information sufficient for us to reach you, such as your postal address and telephone number, and an email address if available.
A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.
A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

A notice that is missing these elements may not be valid. If it identifies the work and material and provides sufficient contact details, we will promptly contact you or take other reasonable steps to help you complete it. If you knowingly and materially misrepresent that material is infringing, you may be liable for damages under 17 U.S.C. § 512(f). If you are unsure whether material infringes your rights, including whether its use may be a fair use, please consult a lawyer first.

What happens after a valid notice

We review notices promptly. When a valid notice requires action, we will:

Act expeditiously to address the identified material where Transloadit hosts or delivers it, as described in What we host and what we don’t.
Take reasonable steps to notify the affected customer promptly when we remove or disable access to material, and forward the notice so they can address it at its source. The forwarded notice may include your name and contact details, so that the customer can respond, for example by filing a counter-notice with us.
Record the notice for the purposes of our repeat infringer policy.

If a workspace suspension also affects other files, the customer can remove the identified material at its source and tell us at dmca@transloadit.com. We may then lift the suspension. This does not require a counter-notice and does not affect the right to file one.

We handle notices, counter-notices and reports through our support system, as described under Support conversations in our Privacy Policy. We use the information in them to process them and to meet our legal obligations, and we share it only as described on this page and in our Privacy Policy, or where required by law.

Submitting a counter-notice

If you are our customer, or act on a customer’s behalf, and believe that material was removed or disabled by mistake or misidentification, you can send a counter-notice to Our copyright contact. If your file was uploaded through one of our customers’ apps, please contact that customer instead. If you act on a customer’s behalf, “you” and “your” in the list below mean the customer: the statements, contact details and consent must be the customer’s, not your own, and a person authorized to sign for the customer may sign it. Under 17 U.S.C. § 512(g)(3), it must include:

Your physical or electronic signature.
Identification of the material that was removed or disabled, and the location (such as the URL) where it appeared before that.
A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
Your name, address and telephone number, and a statement that you consent to the jurisdiction of the U.S. Federal District Court for the judicial district in which your address is located, or, if your address is outside the United States, for any judicial district in which Transloadit may be found, and that you will accept service of process from the person who sent the original notice or their agent.

For removals covered by 17 U.S.C. § 512(g), when we receive a valid counter-notice we promptly forward a copy, including the name and contact details it contains, to the person who sent the original notice and tell them we will restore the material, or stop disabling access to it, in 10 business days. We will do so no less than 10 and no more than 14 business days after receiving the counter-notice, unless the person who sent the original notice first notifies us that they have filed an action seeking a court order to restrain the alleged infringement. This process does not restore files that have already expired or lift restrictions imposed on other grounds. Knowingly and materially misrepresenting that material was removed or disabled by mistake or misidentification can also make you liable for damages under 17 U.S.C. § 512(f).

Repeat infringers

In appropriate circumstances, we terminate the accounts of customers who are repeat infringers. We may suspend an account while we review it. When we assess this, we consider the number of valid notices concerning an account that were not withdrawn or answered with a valid counter-notice, and whether the customer took reasonable steps to stop the infringement, such as removing the material from their storage and preventing its re-upload.

Reports of illegal content in the European Union

If you believe that material processed or delivered by Transloadit is illegal under the law of the European Union or one of its Member States, report it to dmca@transloadit.com. Please include:

An explanation and supporting information showing why you believe the material is illegal.
The exact URL of each file and any other information needed to locate it. Please send only the URLs, not copies of the material itself.
Your name and email address. You do not need to include these for reports concerning child sexual abuse, child sexual abuse material, sexual exploitation or solicitation offenses covered by Articles 3–7 of Directive 2011/93/EU.
A statement of your good faith belief that the information and allegations in your report are accurate and complete.

These reports do not require the U.S. DMCA statements described above. Copyright reports from the European Union may use either format. We review reports in a timely, diligent, non-arbitrary and objective manner under applicable law. When you provide electronic contact details, we will confirm receipt and, without undue delay, communicate our decision, whether automated means were used, and available ways to challenge it. Where required by law, we also provide affected customers with reasons for restrictions and information about how to challenge them. For reports made under this section, we do not share your identity with the affected customer unless it is strictly necessary. If you send a DMCA notice instead, we forward it as described in What happens after a valid notice.

Our copyright contact

Send copyright notices, counter-notices and reports of illegal content to:

For other questions, please contact support.

This document was last changed on: October 17, 2026