Questions & Answers
Here are our answers to Frequently Asked Questions. Didn't find the answer you were looking for? Ask a human.
Pricing
- Why are Community plan files watermarked or trimmed?
- Will there be any surprises after I sign up?
- Is the data volume reset monthly?
- Which payment plan do you recommend?
- Can you help me understand the pricing?
- What happens if my plan limit is reached?
- What do I get for one GB?
- Why are there /meta/read charges in my billing?
- Is machine-readable pricing available for AI agents?
- Can I use the Community plan for more than one month?
- How can so many different features all be priced with the same…
- Do you offer custom payment plans?
- Why doesn’t Transloadit charge by the minute?
- Why am I seeing more GB charged than my input files?
- How does the gigabytes usage work?
Terminology
Security
Technical
- How do I use the TLCDN?
- Can you delete temporary files sooner?
- How long do you keep temporary files around?
- Do Templates have mandatory parameters?
- What if my imports or exports from Backblaze, S3, GCP, etc. are…
- Why did an Assembly Step produce no results?
- What’s the maximum file size?
- How does Transloadit store Assemblies?
- How to rename files when exporting them to cloud storage?
- Can Transloadit host my files?
- Can I get an Amazon S3 URL before upload?
- What formats and codecs does Transloadit support?
- What if videos enter an image workflow?
- Are there limits for upload time or processing time?
How to
- How can I track uploads for a specific user?
- How can I test notifications in a dev environment?
- How do I enable multi-file upload?
- How can I limit the size of files uploaded by my users?
- How do I restrict selectable upload files?
- How do I process uploads by file type?
- Can I have my own upload progress bar?
- How can I limit the output duration of my videos?
- How do I limit an sFTP user to one directory?