US-East incident caused by Redis connection exhaustion
We resolved a Redis connection exhaustion issue in US-East, impacting job processing and queues. Our fixes ensure stability and prevent future incidents.
Kevin van Zonneveld
#post-mortem
Here are our posts tagged with post-mortem
Switching our CA to Let's Encrypt (and possible breakage)
We've switched to Let's Encrypt for SSL, enhancing security but causing issues for some older systems. Steps are in place to prevent future incidents.
Kevin van Zonneveld
Quick fix for API vulnerability ensures data security
Transloadit quickly fixed a local file inclusion vulnerability in its API, ensuring the security of customer data and highlighting its commitment to privacy.
Kevin van Zonneveld
Enhanced security: fixing ImageMagick vulnerability
We've enhanced security by fixing an ImageMagick vulnerability, improving SVG filtering, and reinforcing process monitoring to protect customer data.
Kevin van Zonneveld
Addressing the December 6 outage: steps & solutions
On December 6, 2018, we had a significant outage. Here's a detailed look into how we dealt with the situation.
Kevin van Zonneveld
Ghostscript security incident (VU#332928)
Recently, Transloadit was affected by a security vulnerability in ImageMagick. This posts details our response to the situation and the fixes we applied.
Kevin van Zonneveld
Accidental breaking change for the crop resize strategy
We're reverting a change to the 'crop' resize strategy after affecting users, offering support for those impacted. Our apologies for the oversight.
Kevin van Zonneveld
We found and fixed a bug in our data usage calculation
Between June 15 and June 30, 2017, we mistakenly counted every byte twice towards data usage. The bug was fixed and the affected customers were compensated.
Tim Koschützki
Addressing Redis issues to enhance stability and speed
We addressed Redis issues by optimizing our infrastructure, leading to enhanced processing speeds and system stability, ensuring reliable service for our users.
Kevin van Zonneveld
A word on ImageTragick (CVE-2016-3714)
In 2016, word came out about a bug in ImageMagick, which was quickly nicknamed ImageTragick. There was concern that Transloadit might be impacted by this bug.
Kevin van Zonneveld
Apology for Rate Limiter outage & fixes implemented
Apologizing for an issue which affected a small percentage of our users. We have taken cautionary measures to ensure this doesn't happen again.
Tim Koschützki
Apology for missed support requests due to spam filter
For some time, many support requests were caught in our spam filter. We have since switched support providers.
Kevin van Zonneveld
Addressing the S3 incident with fixes and discounts
Our response to an S3 incident that overwrote result files, including the fixes, recovery help, and customer discounts.
Tim Koschützki
Enhancing jQuery SDK with tests and a critical patch
We're enhancing our jQuery SDK with rigorous testing and updates, including a critical patch, to ensure stability and prevent future issues.
Tim Koschützki
Addressing elevated queue times & ensuring reliability
We resolved an outage caused by 20k /http/import jobs with scaling and connectivity fixes, ensuring a more reliable service for our customers.
Kevin van Zonneveld
Addressing S3 put request inconsistencies at Transloadit
Amazon S3 is a widely used service, but it has its own set of bugs. We have fixed various issues regarding PUT requests, error codes, etc.
Felix Geisendörfer
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